Client Testimonials

Exabytes has worked so hard just to deliver the very best to our esteemed clients. We have never asked for recognition, but as they say: you get what you give! They just come naturally.

" Happy Chinese New Year and Gong Xi Fa Cai!!! In this special occassion, I would like to extend a very big "Thank You" to your team for supporting us over the year with "EXTREMELY GOOD SERVICE", with exception of a few occassions and miscommunication between us. In your team, two of your extremely notable staffs that I want to extend a very big thank you to are Mr. KM Chow and Mr David. Both of them are doing their level best in solving customer problems, within the shortest cycle of time and both of them are able work on problem diligently. Obviously, you team of people including HP Loh, Adelline, Albert, and Gaveen are doing the job equally outstanding. "

Francis Lui | nexsearch.com.my

" Exabytes was my second hosting service provider, and I have to say that they are head-and-shoulder above the previous one. They are easy to deal with and there are no hidden cost, limitations or surprises in the service they provide.

I am still amazed at how consistently prompt they are in responding to my emails. More importantly, how prompt and effective they are at answering my questions and solving my problems. "

[ Comment for you: So much so that I almost don't mind not having telephone tech-support.]

Francis, General Manager, A Touch Man Spa | atouch.com.my

" Good Day, I would like to give another testimonial to your staffs - KS Lim and HP Loh. Thanks KS Lim help me to solve my Lifetype issue and Thanks HP Loh help me solve my Joomla issue.

For my comment, your staffs have given me some good image.

- Fast desicion making to solve the issue (always hear from your staff CY Tan said : "We must do things fast and accurate")

- Provide me some reference.

- Strike the eye.

- Professional. "

Stanley Yeo | the-stand.net

" Exabytes has once again proven they are providing the best customer service and support among the competitors!

Yesterday night, I accidentally deleted my phpbb forum database. Immediately I submitted a backup-request ticket to the Exabytes 24X7 support.

Never thought that the staff actually do monitoring for 24hr, I woke up in this morning and found that a system engineer has responded to my ticket at 1:32 a.m!! He informed me the time of the last backup and asked for confirmation. I replied to the email, after 20 minutes, I just received another email stated that all my database backup are ready at my website. Thanks again, Exabytes support staff are really doing an excellent job!!If not, I would have to spend another few days to re-do the coding.

Keep up the good work! You guys in Exabytes will always be the best~ "

David Low

" I would like to thank you for all the hard work in helping me with the problems i facing in the hosting. There are many things to be done like change my account to another server, migrating data, setting up permission and some other. I would like to send my warmest appreciation to all the staff in Exabytes for the job well done. "

Mohd Taufiq bin Mohd Zakir ( Marketing Manager ) | xenprint.com

" let me be frank with you. exabytes has it all: speed, service, space, you name it! i have a bad experience with a malaysian hosting company where one of its support staff treat me like a..... aahh. enough of it. exabytes is so different: efficient, prompt response, helpful, personal touch... i can't say more... i hosted my sites and some of my friends' sites at other companies' hosting space and found out that there are all nothing compared to exabytes. i hosted 2 of my sites here and in the process of discontinuing one of my website at one company. i heard a lot of exabytes and all are positive comments. i saw websites promoting exabytes and i know they are not reselling, they are just very satisfied with your services... thanks exabytes! keep up the good work. you're amazing.. simply 5 star! "

Abdul Rahman Emang Anyie | kayankenyah.org

" My sincere thanks to you and your senior colleagues / management. I am sure to spread even nicer words about you guys. The additional service that you provided clearly shows that you care about how your customers feel. Once again. Thanks. Best wishes to all of you. "

Mark

" Dear Sir, The server is indeed excellent in terms of speed and quality. Nonetheless, the most important is the customer service you provide. I bet you will cry for help when your homepage is not functioning. My personal experience was the technician worked until late in the midnight at 2am just to help me to solve my problem. They will never feel tired of helping you even your request seems trivial! Another thing is their action is QUICK and FAST! Keep up your job. I will refer all my friends who are looking for webhosting to you! "

Azhar b Abdul Razak | ppdkerian.edu.my

" Hi, My name is Bilal, I am IT Engineering student from Pakistan, Web Development and playing vidoe games is my passion! I was looking for a web hosting provider after having a data lost problem with my previous host! Even after a week of research I was unable to find a web host which satisfied me from all the technical aspects until I found Exabytes! it was my luncy day! the support stuff of exabytes provided me all the information related to server specs and database information! I found exabytes very professional, the servers are super fast in speed, my fully dynamic site and forum loads in a flash! amazing service at the price which everyone can afford! I can easily give exabytes 10/10 on my rating scale..they are not like other host who oversell their service and then later trap their clients into their terms and service contract! Exabytes rocks! I already start recommending them to my friends :) "

Muhammad Bilal (from pakistan) | pakgamers.com

" I do not have great knowledge on how to build a blog and even how to maintain it. I once have a problem regarding my wordpress plugin and exabytes support help me with it, even when their service only should cover the hosting part. I am really impress with their support superb service, I just need to wait email from them and WALA... my problem in GONE. "

Syia (Wan Syahirah)

So far I have no complaint but praises to the technical support team of Exabytes. You have been very helpful whenever we call. Keep up with the good work.

Raymond Chin

I'm a professional Web developer and American expatriate living in Malaysia. Three years ago, when I was planning to move to Malaysia, I wanted to find a reliable hosting provider which I could set up easily while I was in the US, but transition easily when I moved to my new home.
Okay... long story short... Now, it's about three years later. The original transition went smoothly. I've had good and very fast service on the rare occasions that I needed it. My hosting package has been updated to match current offerings without me even needing to ask. I just renewed and I regularly recommend Exabytes to others when they ask what hosting provider they should go with.
I've just submitted a support ticket about a problem on the server where my page is hosted. (/tmp was full) The problem was literally corrected within 30 seconds of submitting the ticket. I know this because I have SSH access enabled for my account. I want to give credit to KS Lim for such quick service, but I really have received excellent service from all Exabytes staff whenever I have needed it.
Keep up the good work. Now, if someone at Exabytes could just call up the people running TM and have a chat with them about their Streamyx service, the world would be a better place :)

Vince Aggrippino

Thank you very much. You guys support is EXCELLENT. Please say thank you to CHAN for hiring great staffs like you guys. World Class Support Team!

Francis Lui

Thank You Very Much! I received your Payment Receipt already. Fast service!!! U really impressing me. Have a nice! Bye!

Chan

Many many thx for your friendly support also, the speed is amazing! I really surprised that exabytes is providing a very outstanding customer support. So, I hope that we will have more business with exabytes in the near future.

KK | prosem-tech.com

HURRAY!! I can now edit the and upload without any problem.. and yet i found out what's wrong.. ehheheh .. i forgot to check the box where it says automatically upload file to server on save .. so sorry to de technician that have assist me and helping me around yesterday..wasted so much of your precious time.

well.. no matter how , you guys have prove that you've done a good job... your service is far better than what i've expected.. seriously never thought you guys will reply me that fast.. lastly but not least thank you so much for assisting me all the way thru.. I LOVE EXABYTES!!!!

Connie Wong

Once again Excellent customer support! 1000% customer support!
No one can beat exabytes!

Dhaval N C

Your advise has been excellent as it always has been since i begain hosting with your company. I am very impressed with your customer service and support.

Paul McDonald | youggle.com

I've used Exabytes for my web hosting needs for over two years now and have had a great experience. Technical support is prompt and when I submit a trouble ticket I usually have a reply by the time I get a cup of coffee. Uptime is good and the service is reliable. The connection is quick from all over the world. I've tried ccessing the servers while traveling in Singapore, Hong Kong, London, and USA and didn't notice any difference in response time. I have several web sites hosted at Exabytes and would recommend it

Edward Kraus | krausnet.com

I came across Exabytes by Google and I'm impressed with the page layout of the website and I looked around and found that the cost for web hosting is among the most affordable compared to others. And their support team did a good job in replying my email about the problem I faced and everything is sorted out. Now it's almost 6 months I'm using this host and so far, I don't think of changing my web hosting. Keep up the good work, guys!

Idham Ahmad Zuber

Thank you very much for your patience and your kind help. I have never had such great support and help from any other company. I think Exa Bytes Network Sdn Bhd has proven to be the company that really cares about all customers. If anyone would ask me to rank the company, I would give Exa Bytes a BIG A++. I wish you and all the staff the success.

Bassim Hameed

I had a great pleasure having such a great support from your support team. I really appreciate that. I have had all the problems solved by your support team. I thank you once again for your great support.

Zainuri Ahmad

I'm in my factory in China right now and can confirm that the problems I used to face with MMF website and getting/sending mails on MMF domain, are now completely resolved! Thank you for your excellent technical know-how and splendid service.

Chung Shan Meng | mmf.com.my

Thanks a lot for the reply. By the way, your support is better than your competitor. I sent an email yesterday to them, and still yet to receive any reply.

Steven Yip

Thank you for your response and attention on this matter. This is one thing I really liked about Exabytes because they take care of their customers quite well. They will try to accomodate as much as possible.

Julian M. V. Wong

Hi! I bump into Exabytes few days back while I’m trying to figure out which is the best company I can host my website and also my email. I accidentally came into Exabytes website and I find it interesting. Nevertheless, Malaysian is famous for its reputation by making tons of complaints when the service received is bad but not giving credits when the service is excellent. Now I believe that we should change by giving more credits if received excellent service which I am now experiencing it from your excellent employee. Allow me to write a little long. I supposed you won’t mind as reading a mail such as this makes your day.

On the Sunday night after 2100 hours, I registered my domain at your site and I submit a query which I never expect an immediate reply on a Sunday night. However, to much of a surprise, Andy reply apologizing that your employee may not be able to get back to me as they are off duty. On Monday 0730 hours in the morning, I received an email from Foress Lim requesting my complete details for registration in respond to my Queries mail which Andy has replied. I guess you barely give your staff a break don’t you. They work on Sunday and even Monday morning! Well done!

Following hours, Miss Ooi PY came in the picture requesting me to fax over Borang D and to much of my surprise Bernice and Lisa came into picture as well assisting me with my doubts on registration process. I have a few words with Bernice who is very helpful and also Miss Ooi who has been assisting me the whole day today during Bernice’s MC. This tells me that your information is up-to-date and regardless who is the new person I spoke to over the phone or email, they are well informed about my status! This is very impressive.

My comments, friendly and helpful employee, responded to my email almost immediately and professional in putting their words in that email as well. I’ve been bugging your employee for the last 3 days and they have shown to me a service which is excellent and I rarely come by such service for a very long time which is why explains my long mail.

Send my warmest “WELL DONE” note to Ms Ooi and Bernice as they are my contact point and been serving one happy customer! Keep it up and you shall stand out from your competitors. Excellent Service Delivery and Excellent Service Mindset. I’m not sure about the product yet.

Thank you for your time reading this mail and last but not least,

“WELL DONE” – You’ve hired a bunch of excellent employee. Give them a pat at their back for they just secured you a loyal customer.

Good day!

Nicholas HJ Wang | www.cars-online.com

Amazing Interface and Control. Best bet for resellers. Great support.

I have had experiences hosting with other hosts. MaxASP was the most professional, but for the Price, Exabytes^® is simply AMAZING. I was floored by the capabilities I have and the reseller console is one of a kind.

Jim Coutinho from Columbus, OH

Very fast response for live chat and help full for choose what I desire.

Eranga Priyakara from Sri Lanka

Good respond time and uptime especially their livechat.

Have been with other hosting provider before this and my previous provider is too slow in respond time and down time is too high. Exabytes^® is totally different from my previous hosting provider. They are everything much better then my previous hosting provider.

Jamiht Hitrewa from Indonesia

Customer Support A++, Performance A++, Price A++

I have 3 domains hosted and all working very well, no downtime and fast response time. Highly recommended.

E Cfrom Texas, US

Very Affordable, Amazing Support for Setup, Up till now 99.9% Up Time.

2-day Research found Exabytes^® to offer the best package (latest software + space + banwidith) for my buck. During Setup, we had many problems with compability with a few of our applications. Exabytes^® support staff helped us all the way through the process of fixing these problems, with modifyed code, and great advice. I’ve herd horror storys from friends about setup complications, and total lack of support from providers. I was shocked at how fast and efficient tech support was with Exabytes^®. I just hope others read this and sign on with them so they stay around for a long time. Highest satisfaction for setup and first 5 weeks of operation.

Stephen Metayer from Quebec, Canada

Thank you very much for your excellent fast response and the flexibility.

I had subscribe the webhosting plan from your company few years ago, I would like to give 2 thumbs up to you and your colleagues for the excellent services provided to me.

Your service is even better compare to 2 years ago.

Goh from Malaysia

I have gone from web host to web host, only to leave, yet thanks for Exabytes^®, I have found exabytes.com, and am 100% satisfied. I highly recommend them! I think everyone should check it out, not to mention, extremely great customer service!

Zhuang from Malaysia